General Terms & Nature of Agreement
These Terms and Conditions ("Terms") form a legally binding agreement between CasinoLife and its users. By creating an account or using the platform, you are considered to have accepted these Terms. We recommend reading the full document before registering.
CasinoLife is an online gaming and Sports Betting platform providing entertainment services to users in Bangladesh. The platform operates under an international gaming license. Users are solely responsible for ensuring their own compliance with the laws and regulations of their country.
In summary: Creating an account on CasinoLife means you agree to abide by all these rules. Signing up without reading them means you cannot later claim you didn't know — so take a moment to read them now.
These terms have been written in English for the convenience of users in Bangladesh. In the event of any conflict with another version, the English version shall prevail. The most recently published version is always the one in effect — please do not rely on any earlier versions.
Account Registration & Eligibility
To open an account at CasinoLife, the following conditions must be met:
- Applicants must be at least 18 years of age.
- All information provided at registration must be truthful, accurate, and complete.
- Each individual may hold only one account.
- The payment method linked to your account must be registered in the account holder's name.
- Online gaming must be legal under the local laws of the country from which you are registering.
If an account is created using false information, CasinoLife reserves the right to close it at any time and forfeit all balances. Allowing others to use your account or selling it to a third party is strictly prohibited.
Warning: If a person is found to be operating multiple accounts — whether from their own or another person's device — CasinoLife reserves the right to suspend all such accounts and forfeit their balances. This is monitored strictly.
If your contact details (phone, email) change after registration, please update them in your account settings. CasinoLife is not responsible for any OTP or account recovery issues arising from outdated contact information.
Payment Policy — Deposits & Withdrawals
CasinoLife maintains a clear and transparent payment policy. The key rules for deposits and withdrawals are outlined in the table below:
| Subject | Deposit | Withdrawal |
|---|---|---|
| Minimum Amount | ৳500 | ৳500 |
| Maximum (Daily) | ৳5,00,000 | ৳2,00,000 |
| Processing Time | Instant (~30 sec) | 15–30 minutes |
| Accepted Methods | BKash, Nagad, Rocket, Bank | BKash, Nagad, Rocket, Bank |
| KYC Required? | No (on first deposit) | Yes (on first withdrawal) |
| Charge | None | None (generally) |
To make a withdrawal, your account must be KYC-verified and the payment method used must match the name and details on your account. Withdrawals to another person's mobile banking account are strictly prohibited.
If CasinoLife suspects fraud or money laundering, it is obligated to suspend or cancel any related payment and report the matter to the relevant authorities. Additional information and documentation may be requested in such cases.
Bonus & Promotion Terms
CasinoLife offers a range of bonuses — welcome bonuses, deposit match bonuses, free bets, cashback, and special event promotions. Each bonus carries its own terms, detailed alongside the offer. The general rules are outlined here:
- Once a bonus is activated, wagering requirements must be completed within the specified time limit.
- Bonuses and any winnings derived from them cannot be withdrawn until wagering requirements have been completed.
- Multiple bonuses may not be active simultaneously — please refer to the individual offer's terms.
- Bonus abuse — such as using low-risk bets to clear wagering requirements — may result in bonus cancellation if detected.
- Not all games contribute equally to wagering requirements when a bonus is active — different rates may apply for table games or Live Casino.
- Each offer is available once per person, household, or IP address.
Please Note: Bonuses cannot be withdrawn directly. The wagering requirement means you must place bets totalling the bonus amount multiplied by a specified number. For example: ৳1,000 bonus × 10x = ৳10,000 must be wagered before withdrawal.
CasinoLife reserves the right to modify, suspend, or cancel any bonus offer at any time. If an active bonus changes unexpectedly, users will be notified via their account notifications.
Gaming Rules
All games on CasinoLife operate using RNG (Random Number Generator) technology that has been verified through third-party audits. Game outcomes are entirely random with no predetermined results. Each game's RTP is certified and can be viewed in the game information section.
If a technical issue occurs during gameplay — such as an internet disconnection or server error — CasinoLife will settle the round in accordance with its established rules. In most cases, the round will be voided and the bet amount refunded. However, if the game has already been completed, the result stands as final.
- CasinoLife reserves the right to void any winnings obtained by exploiting a game error or bug.
- Winnings in demo mode cannot be converted into real money.
- In Live Casino games, the dealer's decision is final. Results as displayed on screen will be considered definitive.
- Intentionally disconnecting during a game to influence the outcome is strictly prohibited.
Betting Rules & Sports Policy
CasinoLife has a set of general Sports Betting rules that apply across all sports. Additional sport-specific rules may apply and can be found in the relevant market descriptions.
- Once a bet is confirmed, it generally cannot be cancelled or changed.
- If odds are displayed incorrectly — at a clearly impossible value — CasinoLife reserves the right to void the affected bet.
- Placing coordinated bets on a single event from multiple accounts may result in all bets being voided.
- If an event in an accumulator bet is cancelled, that event's odds will be counted as 1.0.
- Any bet confirmed after a match has started will be treated as a live bet.
If a Match is Cancelled or Incomplete: If a match does not conclude within the scheduled time or is abandoned midway, CasinoLife settles bets according to specific rules — explained in detail in the FAQ section below.
CasinoLife reserves the right to set maximum bet limits, particularly if an account appears to be wagering in unusual patterns. Different limits may apply for VIP members.
Security, KYC & Identity Verification
In accordance with international gaming regulations and anti-money laundering policies, CasinoLife verifies the identity of all members. This process is known as KYC (Know Your Customer) and is typically required before your first withdrawal.
What You Need for KYC:
- National ID Card (NID) — clear photos of both front and back
- Selfie holding your NID
- If required: a recent bank statement or utility bill
Provided the documents are clear, legible, and not expired, KYC is typically completed within 2–6 hours. If KYC is rejected, you will be informed of the reason and given the opportunity to resubmit.
Important: Never share your account password or login details with anyone — CasinoLife support staff will never ask for your password. If anyone requests it, treat it as a fraudulent attempt.
Enabling two-factor authentication (2FA) is strongly recommended to keep your account secure. If you suspect any unauthorised access to your account, contact support immediately.
Responsible Gaming Policy
CasinoLife believes that gaming and betting should be a source of entertainment — not financial stress. That's why our platform offers a range of protective tools that members can manage themselves:
- Deposit Limit: You can set a maximum daily, weekly, or monthly deposit limit.
- Session Time Limit: You can set a limit on how long you play in a single session.
- Temporary Break: You can temporarily suspend your account for a set period of time.
- Self-Exclusion: You have the option to close your account permanently or for an extended period.
- Reality Check: A feature that reminds you how long you've been playing.
If you feel gaming is getting out of control, contact support or Responsible Gaming Page CasinoLife can also provide referrals to professional support services if needed.
Account Suspension & Disciplinary Action
CasinoLife reserves the right to suspend an account without prior notice in the following circumstances:
- False Identity or Fake Documents
- Multiple Account Usage
- Bonus Abuse or Coordinated Fraud
- Hacking, Bots, or Automation Tools
- Threatening or Harassing Other Members or Staff
- Suspicion of money laundering or illegal activity
If an account is closed and a valid balance remains, it may be returned after investigation — however, if fraud is confirmed, the balance will be forfeited. Users may also close their own account; in that case, withdraw any valid balance first, then submit a self-exclusion or account closure request.
Rule Changes & Communication
CasinoLife may update these terms at any time. General updates will be announced on the platform's notice board. For significant changes, advance notification will be sent to your registered email address.
Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. Please read the new terms carefully once you receive a notification.
For any questions or complaints:
- Live Chat: Active 24/7 (in Bengali)
- Email: support@casinolife.best
- Response time: typically within 5 minutes on live chat, and 2–4 hours by email
Once a complaint is submitted, CasinoLife aims to provide a formal response within 7 business days. For complex matters that require more time, users will be kept informed of progress.